CSI
CSI Platform
Dispute Management
Operations Dashboard

Dispute management at a glance

Monitor workflow volume, jump into the busiest stages, and act on disputes without losing space to decorative summary blocks.

New Dispute
AI Insights

Dispute Cases

Review the live queue, refine with a single lifecycle filter, and drill straight into a case without losing context.

19 visible cases
Visa
FraudJohn CarterSubmitted to NetworkMaria Gonzalez$245.802026/01/30 09:15:00
Visa
FraudJade DevanRevisions RequestedMaria Gonzalez$9.992026/02/05 09:30:12
Mastercard
FraudMarcus WilliamsFailed SubmissionNathaniel Reed$532.002026/02/03 16:45:00
Visa
FraudSamantha Joans Thatcher-RamboPending CSI ReviewMaria Gonzalez, Nathaniel Reed$132.262025/02/06 07:47:46
Visa
Non-FraudPatricia HuangPending Merchant ResponseDiane Roth$1,250.002026/01/15 12:00:00
Visa
FraudAngela BrooksSubmitted to NetworkNathaniel Reed$899.002026/02/07 10:30:00
Mastercard
AuthorizationDavid ParkSubmitted to NetworkDiane Roth$345.502026/01/25 08:00:00
Visa
FraudLinda MartinezSubmitted to NetworkMaria Gonzalez$189.952026/02/10 11:00:00
Mastercard
Processing ErrorJames WilsonSubmitted to NetworkNathaniel Reed$78.302026/02/03 09:00:00
Visa
Non-FraudSarah ThompsonSubmitted to NetworkDiane Roth$299.992026/02/02 14:00:00
Visa
FraudMichael AdamsPending Merchant ResponseKate Baleno$450.002026/01/20 10:00:00
Mastercard
Non-FraudEmily JohnsonPending Merchant ResponseNathaniel Reed$150.002026/01/14 13:00:00
Visa
Consumer DisputeKevin O'BrienPending Merchant ResponseMaria Gonzalez$89.992026/01/10 09:30:00
Visa
FraudNancy TaylorIn RepresentmentDiane Roth, Nathaniel Reed$3,500.002025/12/22 11:00:00
Mastercard
AuthorizationChristopher LeeIn RepresentmentKate Baleno$1,899.992025/12/30 15:00:00
Visa
FraudKaren DavisSubmitted to NetworkKate Baleno$2,100.002026/02/14 09:00:00
Mastercard
FraudRichard BrownSubmitted to NetworkDiane Roth$599.002026/02/17 11:00:00
Visa
Processing ErrorMichelle ScottFailed SubmissionDiane Roth$156.752026/02/20 10:00:00
Visa
FraudJennifer LopezPending Additional InfoMaria Gonzalez, Nathaniel Reed$15,000.002026/01/07 08:00:00